Complaints / Returns
Returns
You can return any product purchased in our online store within 14 days from the date you received your order.
How to make a return:
1. Inform us about your return
Send us an email at: primecaviar.studio@gmail.com – please include your order number, a short statement about your withdrawal from the contract, and, if possible, attach a photo of the received products to help us process your return faster.
2. Prepare the product for return. Please make sure that the product:
- is in perfect, unused condition,
- is in its original packaging,
- includes all attached accessories, tags, or labels.
The product must be properly secured for shipping – we recommend using the same type of packaging and protection in which it was originally delivered to ensure safe transport and avoid damage.
3. Include the return form
Fill out the withdrawal form (you can use [this sample form] or write your own handwritten statement containing the same information). Place the completed form inside the package with the returned product.
4. Send the package to the following address:
PrimeCaviar Studio
Paulina Rogal
ul. Doliny Narwi 41
18-400 Zosin, Polska
Once we receive your package, we will notify you by email. Returned products are always inspected — if they meet the return conditions, we will issue a refund according to the original payment method.
Please note:
- Returned items must be unused and undamaged.
- Personalized or custom-made products are not eligible for return, in accordance with our Store Terms and Conditions.
For detailed information about the withdrawal process and conditions, please refer to our [Store Terms and Conditions].
Complaints
We make every effort to ensure our products meet the highest quality standards. If, however, you receive a product that is faulty or not as described, you may submit a complaint.
How to file a complaint:
- Send us an email at primecaviar.studio@gmail.com, including your order number and a description of the defect.
- If possible, please attach photos of the product to help us assess the issue more quickly.
- After receiving your complaint, we will contact you to determine the next steps.
Complaints are processed within 14 days of receipt. If the complaint is accepted, the product will be repaired, replaced with a new one, or you will receive a full refund — in accordance with applicable consumer protection laws.
Detailed information about the complaint procedure can be found in our [Store Terms and Conditions].